X4's working, but cant charge!

Follow

Yew Jin Toh

• June 14, 2020 07:39

Hi, My X4's can work perfectly, but recently it won't charge after connecting it to the cradle and charge it with my usual 0.5A wall charger. It can still turn on, connect seamlessly with my S20, but won't charge. Tried cleaning the contacts with a soft brush, connecting the cradle to my laptop.. no luck. Help!

0

• Official comment

  

  Logi_Bruce

  • June 15, 2020 22:22

  Hello Yew Jin,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Sorry for any confusion. Please use a charger that has 1A to 1.5A current as output and check if that helps fix the issue. I'd love to hear your thoughts as well, so if this works, please let me know.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

  Comment actions Permalink
• 

  Jesse Fallis

  • June 14, 2020 18:55

  I’m having the same issue. Only recently did this start happening. I’m wondering if it’s the charger itself? Mine are less then a year old, they have been great till now but this is really annoying

  0

  Comment actions Permalink
• 

  Yew Jin Toh

  • June 15, 2020 00:53

  I suspect its the contact pads on the X4's. Mine looks like they've been worn out till the charging pins on the cradle wont have any contact. Its as though they're made of foil which wore off till I can see bare grey plastic of the mic. Does yours look like they've been worn out as well?

  0

  Comment actions Permalink
• 

  Jesse Fallis

  • June 15, 2020 01:46

  The contacts on my x4s look like they are in good shape. Slight wear but nothing crazy.

  0

  Comment actions Permalink
• 

  Jesse Fallis

  • June 15, 2020 01:48

  Could the springs behind the pins in our charging cradles be weak not allowing them to push hard enough against the contacts on the headset?

  0

  Comment actions Permalink
• 

  Yew Jin Toh

  • June 16, 2020 17:18

  Hi Bruce,

  I've tried connecting to a 1A adapter, still can't charge. Can definitely feel the cradle snap snuggly into place so contact should be fine.
  I do notice the contacts on the mic look like it's been worn out. One patch looks as though it's grey plastic at the bottom. I can send a pic if you like.

  0

  Comment actions Permalink
• 

  kelsey meggison

  • June 23, 2020 01:34

  I’m also having the same issue as of today after I updated the app on my phone.

  0

  Comment actions Permalink
• 

  Yew Jin Toh

  • June 26, 2020 04:28

  Means yours can't charge after updating the app on your phone? That's very weird behaviour

  0

  Comment actions Permalink
• 

  Yew Jin Toh

  • June 26, 2020 04:36

  Update:
  I've sent my pair in for warranty to Logitech on 19th June. Sadly they've rejected it since my warranty expired on 8th May 2020.

  The kicker is...i first got this problem at around early March this year, just when we all entered lockdown due to Covid19! There's no way I could send mine in before the expiry date since we've only just recently loosened the lockdown rules. Currently trying appeal via their customer service hotline :(

  0

  Comment actions Permalink
• 

  Yew Jin Toh

  • July 10, 2020 12:26

  Hi Bruce,

  I have a querry on the warranty policy of Jaybirds/Logitech products. If the warranty of a product expired during extraordinary circumstances eg Covid19, can it be extended?

  Or is there any email I can send this querry to?

  Update:
  Jaybird customer service has replied saying they only provide troubleshooting support, not warranty related support. They advised to go back to the point of purchase to escalate it... Except my point of purchase already tried escalating to Logitech too and was rejected. I'm being led round in circles now.

  0

  Comment actions Permalink

Please sign in to leave a comment.