My earbuds aren't charging unless I hold them in place



  • Official comment

    Hi Eli,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

    Comment actions Permalink
  • Avil Avila

    I’m having the same problem with my Tarah that’s only a few months old. It started a few weeks ago, I had to change USB ports every few hours to get it to charge a little bit at a time and it took many times of moving it around to get a full charge. Now it has completely stop charging. After reading your post I just realized its the Tarah charger and not the USB ports that I was using. Tried calling the number above but they are closed today Sunday or maybe because of the pandemic. 

    Comment actions Permalink

Please sign in to leave a comment.