Jaybird tarah - Sound suddenly almost entirely gone from right earbud

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Ciaran Fitzpatrick

• June 14, 2020 22:17

After having had no problems at all for several months sound is suddenly almost entirely gone from right earbud. To even detect any sound I have to turn volume up to full. I've tested this connected to my android phone and my Mac - both of which have no issues with other Bluetooth headphones. I tried unpairing and repairing. I also tried resetting them by double tapping the power button after entering pairing mode. Nothing has helped. I no longer hear the power on or power off sounds through the right ear. There's no visible signs of any issue. Sound from the left is as good as ever. The power button and volume buttons still work perfectly This is the exact model - https://www.amazon.co.uk/gp/aw/d/B07HBHCKPF?psc=1&ref=ppx_pop_mob_b_asin_title

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• Official comment

  

  Logi_Bruce

  • June 15, 2020 22:11

  Hi Ciaran,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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