Issues with Battery Charging

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Shah Matt

• June 07, 2020 16:27

My Freedom 2 battery won’t charge. I had changed the charging pod as suggested. Even if charged, could not take off from battery clip. And could not turned off even pressing the off button for several seconds. I just got my Freedom 2 yesterday and already went back to the store to change for a new one. However, the replaced one also is seems to have the same problem or even worse.

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• Official comment

  

  Logi_Bruce

  • June 08, 2020 16:18

  Hi Shah,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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