Jaybird X4 - Green Light Issue

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Akemi Akaoka

• June 07, 2020 10:38

Hi Jaybird,

I really appreciated the quality of the sound of X4. But, 7 days ago, the green LED light stays on even when powered off, drain the battery so fast.
I’ve tried the factory reset more than 5 times, reset the phone and did not work.

The upsetting thing is, just 3 months ago, I had another issue with you, the problem was not charging. And you send me a new one in march. The last suport number was: 2355359

How Can I fixed?
Do you have any other kind of buds that don´t have lights? Or less problem?

I really like the sound quality and the app, but the recurring problems is wearing out my relation and starting me think 2x before refer to my friends - that I did several times.

1

• Official comment

  

  Logi_Bruce

  • June 08, 2020 16:07

  Hi Akemi,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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