Please clearly read my message before sending an automatic response:
I've already sent in a support ticket (#3347003) and I have searched your forum and the internet. I just got a reply on the ticket that said "Hey"...
Here's the problem:
- Jaybird Freedom turns on and syncs ONLY when charging clip is attached.
- Jaybird Freedom DOES NOT turn on without charging clip attached.
Here's what I've tried:
- Charging with supplied cable using a laptop. (The light stayed red)
- Trying a firmware update (could not get it to recognize and update the firmware)
- Hard Reset (your instructions did not work, there was no response)
Please respond with some action I can take.
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