Tarah Pro issues

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Ida Sand

• June 04, 2020 14:04

My Tarah Pro earbuds turns of as soon as they are turned on.

I have followed the discriptions on your webpage with soft reset, hard reset and finally factory reset, without luck.It then says to contact you, but I can't send in the form because I can't find the serial number. I can't find the serial number on the cord as suggested, and I don't have the app either. 

I would prefer not to have to call an American number from a Danish phone. Is there any other way to get help? Like a chat function or being contacted by e-mail? 

Thank you in advance for your help. Have a good day!

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• Official comment

  

  Nash

  • June 04, 2020 21:45

  Sorry to hear that, Ida! If you want to contact our support team via the link below, we would be stoked to help you out! 

  https://www.jaybirdsport.com/jaybird-support/contact-us.html

  Thanks,

  Nash // Jaybird Support

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