Metal separation from plastic while removing from the ear

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AshG

• May 30, 2020 04:08

Last week, while taking my X4s out of my ears, the metal tip separated from the plastic body. I used minimal force or pressure to remove them - it's as if the glue or adhesive just gave up.

Has anyone seen this issue, and is it repairable?

 

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• Official comment

  

  Logi_Bruce

  • June 03, 2020 22:04

  Hi AshG,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  David Pate

  • June 11, 2020 19:23
  • Edited

  Yeah, it just happened to me too yesterday. This time, instead of it breaking as I took it out of my ear, it broke as I tried to pull of the Comply Ultra foam tips (small size). I think the problem was that the foam tips that came with the X4 are not shaped to fit on the Jaybird X4, so they get stuck on there if worn for a long period of time. Then, when you try to get it off, it requires more force, and so it puts stress on the metal part. Eventually:

  

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