Metal separation from plastic while removing from the ear



  • Official comment

    Hi AshG,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • David Pate

    Yeah, it just happened to me too yesterday. This time, instead of it breaking as I took it out of my ear, it broke as I tried to pull of the Comply Ultra foam tips (small size). I think the problem was that the foam tips that came with the X4 are not shaped to fit on the Jaybird X4, so they get stuck on there if worn for a long period of time. Then, when you try to get it off, it requires more force, and so it puts stress on the metal part. Eventually:

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