Jaybird Run microphone doesn't work with Google Assistant

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Erik

• May 30, 2020 01:33

Hi all. I've found on my Jaybird Run headphones that pressing the left earbud button indeed activates Google Assistant on my phone. And it works great if I speak into the phone's microphone. However, if speaking into the headphone's microphone, it doesn't work.

This means I can't use Google Assistant with hands-free operation, and instead have to pull my phone out of my pocket to speak into the microphone. This is super annoying and severely cripples Google Assistant.

My phone is the Google Pixel 3a XL and is running Android 10.

Does anybody else have this behavior/issue, and know of a solution?

Thank you! -Erik

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• Official comment

  

  Logi_Bruce

  • June 04, 2020 19:35

  Hello Erik,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  I appreciate you sharing your solution. Hopefully, other members finds this answer helpful.  
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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• 

  Erik

  • May 30, 2020 10:03

  In case this helps anybody else, I have figured this out for Android 10. I was originally using STEP#1, but you must actually use STEP#2 (which in turn invokes STEP#1). Google has made this super confusing and unorganized IMHO!

  STEP#1
  Settings -> Google -> Account services -> Search, Assistant & Voice -> Google Assistant -> Assistant -> Phone -> Hey Google

  STEP#2
  Settings -> Google -> Account services -> Search, Assistant & Voice -> Voice -> Voice Match -> Hey Google
  Settings -> Google -> Account services -> Search, Assistant & Voice -> Voice -> Voice Match -> Allow Bluetooth requests with device locked

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