X4 Not responding, green light stays on charging

Comments

10 comments

  • Official comment
    Logi_Bruce

    Hi Jon,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Bjorn Biben Frederick

    I have exactly the same situation with my X4.

    Please send me the instructions to bjornf@uol.com.br or bjorn@usp.br

     

    Txs

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  • Jon Bubb

    Hi Bruce

     

    I received an email regarding my issue ( ticket number 3229163 ), I tried the troubleshooting steps and replied back to this ticket number but did not receive a reply. 

     

    I have chased the past 2 days without a reply, please advise?

     

    Thanks 

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  • Stephan Roy

    Hi Bruce!

    i got the same issue, could you send me the email with the instruction.

    my email is:C: roy.ironman@gmail.com

    Thank you

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  • Logi_Bruce

    Hi Jon and Stephan,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    Jon, I checked the ticket and requested an update.

    Stephan, I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • jee kumar

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  • Scott Braun

    Hi Bruce,

     

    Just reached out to the support line but I thought I would try this too.  I am having the same issue with my X4, please send fix to scottbraun21@gmail.com.  Love these headphones, will be sad if they can't work anymore.

     

    Thank you,

     

    Scott

     

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  • Per Rabe

    Hi
    I have the same problem. Please email me instructions. /Per

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  • thomas lamb

    I have the same issue with the power button, Ticket Number : 3309274. Please can you send a fix for this. Thank you.

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  • Jon Bubb

    Hi Bruce 

     

    I am based in the UK so unable to call that number but i am still waiting for a reply. Can you please chase this for me?

    Thanks 

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