6 month old x4 and one side doesn't work then the other doesn't. So disappointed.

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Daniel Klemens

• May 27, 2020 01:12

Have tried contacting Jaybird and they haven't got back to me as I only purchased my x4 earphones 6 months ago. As you all know they are quite pricey so really disappointed that they have already broken. The right ear bud keeps dropping out when I move my head and then the left one does it too. Have tried different Bluetooth equipment and nothing fixes it. Anyone else had this issue?

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• Official comment

  

  Logi_Bruce

  • June 04, 2020 16:41

  Hi Daniel,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Eugene Maynard

  • July 17, 2020 12:33
  • Edited

  Same problem here unfortunately!

  Bought X4 as a Christmas present to my girlfriend and she rang me today with the same problem that you have!

  The strange thing is that an old pair of X2s that I have did the same thing two weeks ago. 

  Very upsetting

  Regards

  Eugene

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