I bought the Vistas a couple of weeks ago and they worked great initially. However, the second time I attempted to charge them in the case, they would not fully charge. The case itself has been holding the Red light indicating low battery, and no matter what I plug the case into, it refuses to charge. I unpaired the buds from my phone to attempt a factory reset, but was unable to even go through with the reset process for whatever reason. I've cleaned the charging prongs, blown air into the case's charging port, but nothing has worked. In the meantime, I attempted to re-pair my buds to my phone, but even though they are recognized by my phone, they will not connect.
This is frustrating because the buds worked fantastically, but now I can't even use them. Am I able to get a replacement case or refund?
Please sign in to leave a comment.