Right earbud sound extremely low

Comments

7 comments

  • Official comment
    Nash

    Hey Kyle! That definitely isn't normal, and we expect a lot more from our products!  To ensure that anybody who buys our product is 100% satisfied, we stand by our products with a 30 day money back guarantee, and a one year warranty. Our customer service team is always happy to help out! Please reach out to us at 1.866.244.3399 between 7am-5pm M-F, and we'll do everything that we can to make this a better experience for you.

     

     

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  • Tyler Cheney

    I am having the same issue. Have you found anything new out?

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  • Kyle Benson

    No response from support yet. After reading a bunch of comments it looks like this is the normal for these headphones. I really hope it isn't because of how much I spent on them. Some support reps suggested updating to the latest firmware or factory resetting. Nothing has worked for me and my right ear bud has been not working for the better part of a month now.

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  • Max Giesen

    I have been having the same issue. I got mine just before the new year and they had been working well, but with the new update, the right headphone volume is extremely low. It has been discouraging that so many people seem to be having this problem and support has not addressed this at all. I hope this can be addressed soon because this is extremely disappointing given how new they are and how well they were working before.

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  • Brandon Hebert

    Same issue here. Right earbud volume is so low that I couldn't hear the on/off sound. Could barely tell it was on at all.

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  • Steve Kerry

    Exactly the same symptoms only with the left earbud for me. This issue has been reported for months now in this community and still no fix. Mine held out for about two months before this problem. Same symptoms of fluctuating volume for a while and now almost entirely silent but the controls still work.

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  • Kyle Benson

    Update : Called Jaybird support - And they took my information and will be sending me out a replacement pair.

     

    Hope that helps everyone.

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