Left earbud not working properly

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Daniel Padilla

• May 02, 2020 06:59
• Edited

The volume on the left earbud is extremely low. The buttons works but that's it.

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• Official comment

  

  Logi_Bruce

  • June 03, 2020 18:15

  Hi Daniel,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  You can isolate the issue by connecting the buds to a different device or a device with a different OS. Also, please update the buds' firmware if you haven't already.

  You can follow the steps on how to update the firmware here:

  https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/firmware/jaybird-run-windows-firmware-update.html

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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