Unbearable pressure in ears from Vista

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2 comments

  • Official comment
    Tanner

    Hi Marianne & Sam, 

    We're sorry to hear that you're having this experience with your new buds. Definitely doesn't sound like you or us had in mind. Fit is a tricky one. While we do our best to create a form factor that is universal, we are bound to simply not be a good fit for 100% of people, and it gets tricky because there is very much 'troubleshooting' that we can do as we can't simply change our ears or the design of the bud. 

    For this reason, we offer all of our customers a 100% satisfaction money back guarantee. If for any reason you find that our buds aren't providing the experience that you were hoping for, you may return them for a full refund. Please check out our Refund & Warranty page for all the finer details. 

    If you've purchased these with one of our authorized retailers, we recommend returning them to your point of sale. If you find that you are outside their return policy or for some reason they aren't willing to accept the return but, you are within our guarantee, please visit our Contact Us page for all of your localized support options. Any Trailblazer would be happy to help ensure that you're taken care of to the best of our ability!

    All of that said, we thank you for you for the feedback, and we'll be sure to convey this concern to our product team for future product development. It's feedback like this and customers like you that keep us driven to constantly push the limits of your audio experience. 

    Should you have any further questions, don't hesitate to reach out to our customer service team. We're always happy to assist!

    Cheers,

    Tanner // Jaybird Customer Experience

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  • Sam Tay

    I have similar issues. 

    All 3 rubber earbud appears to be of the same size. Only different is 2 are with wing and 1 is not. 

    The pressure is unbearable . 

    Any solution please ? 

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