Metal ear piece fell off

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Emily Zu

• April 29, 2020 19:44

Hello! The metal piece on the earbuds of my X4 has fallen off on the right side. The sound works fine, but I was wondering if there is anything I can do to fix this?

Thank you!

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• Official comment

  

  Logi_Bruce

  • April 30, 2020 17:45

  Hi Emily,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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• 

  Emily Zu

  • April 30, 2020 23:30

  Hi Bruce,

  I did not get the email. Would you mind sending it again? Alternatively I wouldn't mind if you posted the instructions on how to fix it on this thread. Thanks!

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