Left side bud not working

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2 comments

  • Official comment
    Bruce

    Hello Shannon,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please observe the buds to further isolate the issue, you can connect the buds to a different device or a device with a different OS. I reset is also recommended:

    1. Forget/ Remove Jaybird RUN XT in the Bluetooth settings of your phone.
    2. With the Right bud turned off, press and hold the right button to enter pairing mode. The audio prompt will say “Go to Bluetooth Settings and select Jaybird RUN XT”.
    3. While in pairing mode, double press the right button again to perform a reset. You will hear a series of beeps followed by “Power off".
    4. Power on the Right bud again and it will automatically enter pairing mode.
    5. Pair Jaybird RUN XT via iOS Bluetooth Settings.
    6. Launch the app again and wait for connection.
    7. You should see a “Bluetooth Pairing Request” pop up on screen.
    8. You will need to tap “Pair” on this message and Jaybird RUN should connect to the app successfully.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Shannon Yeo

    Hi Bruce,

     

    Thank you for the swift and detailed reply, really appreciate it.

    I have tried the steps as stated above and find no problem pairing my right bud to my phone.

    However when I am in the app, I receive a pop out indicating that my left bud is not turned on despite me turning it on and showing the "green light". I realize that despite the left bud showing the "green light", what I hear is "Power on" being cut off halfway and subsequently when I want to turn it off by holding on to the left bud button, it showed green light again with no sound indicating whatsoever. 

    Also, I realize this happen when I accidentally left my buds running in the washing machine.. Not sure if it's the root of the problem..

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