My Jaybird Freedom power button is not working

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David Loh

• April 23, 2020 06:51

My Jaybird Freedom power button is not working. I have been charging the whole day and has tried the methods mentioned in other forums and still not able to get it on. Is there a possible for changing a new one? Please advise.

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• Official comment

  

  Logi_Bruce

  • April 24, 2020 17:37

  Hi David,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  David Loh

  • April 25, 2020 07:08

  When did you send the email? I just checked my mail and did not see any.

  Alternatively, you can reply to this message on how we can proceed from here.

   

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  Mansur Syed

  • June 12, 2020 10:02

  Did they ever reply to your message? Was this ever resolved?

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