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Alice Carrera

• May 18, 2020 21:59

I have problems to listen to whatsapp audios when I’m hearing music from Spotify. I have to close both apps then open Whatsapp while Spotify is still closed, sometimes more than once. Then I can finally hear the audio, thenI have to open Spotify again to continue hearing the music.

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• Official comment

  

  Logi_Bruce

  • June 03, 2020 18:18

  Hi Alice,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.

  I'd like to ask if this happens without the Jaybird Run buds connected and set as default for media audio on your phone.

  This will help us have a better understanding on what's happening.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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