My left earbud can't pair with my right earbud and my device

Indra Sakti Kusuma

• May 17, 2020 22:54

hi, i have problem with my left earbud. i bought jaybird run xt from challenger shop.

when  both of earbuds has turn on, the left earbud can't connect to right earbud and also my device.

i have been try to update with the latest firmware, soft reset and hard reset but it still didn't working.

my jaybird product

s/n 1903SD708039

m/n B00033

warranty code SGJ44743

IMDA Standards DB101104

what should i do with my left earbud? and how can i do to re-connect with right earbud and my device?

please help me.

run xt 985-000896

1

• Official comment

  

  Bruce B.

  • June 03, 2020 16:21

  Hi Indra,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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