Jaybird Run XT does not play on my Windows 10 Laptop

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Jerry Marino

• April 21, 2020 21:50

I have paired my Jaybird Run XT to my Windows 10 laptop but I cannot configure the laptop to use these as my sound output device. When I open the sound settings I can not select the Jaybird as an output device, even though it is paired to the laptop. Please help.

Thank you

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• Official comment

  

  Logi_Bruce

  • April 22, 2020 18:36

  Hi Jerry,
  
  Thank you for reaching out. I'll be happy to help you with this one.

  Do you get any errors when you try to select Run XT?

  I also found this which may be helpful:

  -Open Settings.
  -Go to System - Sound.
  -On the right, select the required device in the drop down list Choose your output device.

  NOTE: You might need to restart some apps like audio players to make them read the changes you made.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Jerry Marino

  • April 22, 2020 19:03

  Thank you Bruce. I've tried these steps but my sound settings do not recognize the Run XT buds even though the audio settings say the device is paired. I'm stymied on this one! I even restarted the computer to see if that would help but no luck.

  Jerry

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