Not satisfied with tarah pro at all! Not charging, rubber peeling off and the app is also doesn't work!

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drummer
I bought Tarah pro in September 2019, I noticed if you listen to music at loud volumes with any preset selected on the app it turns off automatically during the louder parts, even at 90% battery. I was okay with it as the earpbuds sounded great and deleted the app for uninterrupted listening. After two months the rubber on the control panel started peeling off, I tried reaching jaybird but got no response so again i fixed with glue myself and they were working fine. Today I tried using my buds after 14-15 days of no use they were 40% but turned off after 5 mins of use so I put them on charge it still says 40% after hours of charging and they turn off on their own within 10 seconds. I tried resetting, charging using power bank, computer but it doesn't solve anything! Really didn't expect this kind of service after spending 140£
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  • Official comment
    Nash

    Oh no! Sorry to hear that!

    To ensure that anybody who buys our product is 100% satisfied, we stand by our products with a 30 day money back guarantee, and a one year warranty. Our customer service team is always happy to help out! Please reach out to us at

    https://www.jaybirdsport.com/jaybird-support/contact-us.html

    and we'll do everything that we can to make this a better experience for you.

     

     

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  • drummer

    Hey Nash

    thank you for the responnse

    I am currently back in my home country, India due to the covid situation, is it possible to discuss this over email, I tried using the chat support a number of time but it seems to be offline all the time.

     

     

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  • Nash

    For sure! The chat is not yet set up. But if you send us an email through that lonk we will be able to assist you! 

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  • drummer

    there is no email ID mentioned on that page, could you please provide me with the same or reach me at my registered email address

    ? 

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  • Nash

    Ok. Will you send over your email, name, and country? I can open a case for you manually. 

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  • drummer

    varunjain1999@gmail.com

    Varun Jain

    India, But I ordered the jaybirds in the UK and I cannot say for sure when I will be returning

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  • Nash

    Great! Thanks for sending that over. You will be seeing an email soon! 

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