Jaybird X4 Unresponsive

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Andrew9688

• April 16, 2020 10:34

My Jaybird headphones are unresponsive. 

I plug them in and the solid green light shows, I have tried different power sources. But they are still unresponsive. They are only 11 months old. 

Can any one help? 

This seems to be a common manufacturer fault. 

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• Official comment

  

  Logi_Bruce

  • April 16, 2020 16:23

  Hi Andrew9688,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Andrew9688

  • April 16, 2020 20:38

  Hi Bruce.
  Thank you for replying.
  I haven’t received an email from you.

  Can you advise
  Thank you

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  Andrew9688

  • April 16, 2020 21:44

  Do you have my correct email address or can you supply to me please your email address? 

  You said "I've sent you an email with details on how we will proceed with this one"

  Just wondering how you got my email on file?

  Thank you 
  Andrew

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