Tarah Pro no longer responding normally

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Shannon Safier

• April 14, 2020 02:45

I have had my tarah pro for about 4 months. They were working great until they got wet in rain a couple weeks ago. They don’t charge properly. They can be on the charger all day and it will say low battery. Last night it said 80% and this morning 40% (even though they were charging all night. Sometimes it won’t turn on either. Who can I contact regarding fixing this issue. Warranty?

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• Official comment

  

  Logi_Bruce

  • April 15, 2020 16:29

  Hello Shannon,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  If you're certain that the buds are completely dry inside and out, please follow these recommendations if you haven't already done so:
  
  - Try a different power source/charger
  - Computers are the best and safest method, as is anything 1 AMP or less.
  - Car chargers produce a much greater power supply and should be avoided.
  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
  - Avoid charging your headphones after exposure to sweat.
  - Make sure charging port/cradle is clear of any debris.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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