Left bud stopped working

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Daniel García Anés

• May 03, 2020 09:01

My left bud indicates it is charged when connected to the case because the green led does not blink and stays on while the rigth bud charges. However when I open the case, only the rigth bud turns on and connects to the phone.

I have tried to reset the buds and updating the firmware on both buds but nothing works. I cannot manage to turn on the left bud.

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• Official comment

  

  Logi_Bruce

  • June 03, 2020 17:39

  Hi Daniel,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  I listed some of the things I'd like you to try:
  
  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.
  
  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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