Headphones switch off automatically

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Wiktor Podgorski

• April 26, 2020 12:45

Hi, I bought my Jaybirds in 2016 and they worked fine all this time until few days ago. They switch off automatically after comnecting for few seconds. I tried the factory reset and few other button combinations I found online but nothing seems to be working. Am I able to fix them mysef or send them to support?

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• Official comment

  

  Logi_Bruce

  • April 28, 2020 16:36

  Hi Wiktor,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Doug Lawson

  • May 21, 2020 00:03

  I also have been experiencing my headphones shutting off due to power but then when I check they are 40% or 25%

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