Is serial number the same as device id?


1 comment

  • Official comment
    Bruce B.

    Hello Elias,

    Thank you for reaching out. I'll be happy to help you with this one.

    Sorry for any confusion. Device ID and Serial Number are different as Serial Numbers are alpha-numeric whereas a Device ID is not.

    You can find two (2) sets of Serial Numbers on the buds' cord as well as the buds' box or original packaging. You can also find the Serial Number listed on the Jaybird App, it will show as "Serial Number".

    If you encounter any issues validating the device Serial Number, please send us a clear picture of the X3's cord (showing the Serial Number) and we'll capture the required information for you.

    I hope you find this answer helpful. Let me know if there are any other areas I can help in.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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