One ear bud will not stay in.

Comments

2 comments

  • Official comment
    Logi_Bruce

    Hello Jen,

    Thank you for reaching out. I'll be happy to help you with this one.

    A great fit will mean a great sound. For setup instructions, follow the steps below and if you've already done these, please let us know and we can fine tune your fit further:

    Your earbuds should feel secure in your ears:
    — Gently shake your head left to right to make sure your earbuds are secure.

    Your earbuds/wings should feel comfortable in your ear:
    — If you feel too much pressure anywhere on your ear, try a smaller size eargel/wing.

    You will notice some sound isolation from surrounding noise.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Jen Hall

    Hi Bruce, 

    If I shake my head, my right earbud will slip out.

    Jen

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