One ear bud will not stay in.



  • Official comment
    Bruce B.

    Hello Jen,

    Thank you for reaching out. I'll be happy to help you with this one.

    A great fit will mean a great sound. For setup instructions, follow the steps below and if you've already done these, please let us know and we can fine tune your fit further:

    Your earbuds should feel secure in your ears:
    — Gently shake your head left to right to make sure your earbuds are secure.

    Your earbuds/wings should feel comfortable in your ear:
    — If you feel too much pressure anywhere on your ear, try a smaller size eargel/wing.

    You will notice some sound isolation from surrounding noise.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

  • Jen Hall

    Hi Bruce, 

    If I shake my head, my right earbud will slip out.



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