One ear bud will not stay in.

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Jen Hall

• April 17, 2020 16:53
• Edited

My right ear bud will not stay in. The wing slips out of place. Super frustrating.

The left one stays in perfectly.

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• Official comment

  

  Logi_Bruce

  • April 20, 2020 22:27
  • Edited

  Hello Jen,
  
  Thank you for reaching out. I'll be happy to help you with this one.

  A great fit will mean a great sound. For setup instructions, follow the steps below and if you've already done these, please let us know and we can fine tune your fit further:
  
  Your earbuds should feel secure in your ears:
  — Gently shake your head left to right to make sure your earbuds are secure.
  
  Your earbuds/wings should feel comfortable in your ear:
  — If you feel too much pressure anywhere on your ear, try a smaller size eargel/wing.
  
  You will notice some sound isolation from surrounding noise.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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• 

  Jen Hall

  • April 20, 2020 22:40

  Hi Bruce, 

  If I shake my head, my right earbud will slip out.

  Jen

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