One ear bud will not stay in.
My right ear bud will not stay in. The wing slips out of place. Super frustrating.
The left one stays in perfectly.
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Official comment
Hello Jen,
Thank you for reaching out. I'll be happy to help you with this one.A great fit will mean a great sound. For setup instructions, follow the steps below and if you've already done these, please let us know and we can fine tune your fit further:
Your earbuds should feel secure in your ears:
— Gently shake your head left to right to make sure your earbuds are secure.
Your earbuds/wings should feel comfortable in your ear:
— If you feel too much pressure anywhere on your ear, try a smaller size eargel/wing.
You will notice some sound isolation from surrounding noise.Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
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