Jaybird x4s wont show up on devices

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theboy

• April 17, 2020 16:16

I tried to connect my x4s to my phone, tablet, or computer and, I turn them on, hear the pairing prompt, go to Bluetooth, and look for new devices, and its not there. My gadgets arent the problem because I can connect other headphones to them, I tried resetting them, but nothing works, Can someone please help me.

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• Official comment

  

  Logi_Bruce

  • April 20, 2020 18:19

  Hello theboy,
  
  Thank you for reaching out. I'll be happy to help you with this one.

  There are several things to consider when this sort of problem arises:

  -Did you change update anything on your phone/other devices?

  -Did they use to pair before?

  -Are the buds' (X4) specifications compatible with that of your devices?

  -If you reset your X4's, were you also able to reset your phone/other device prior to re-paring?

  -Are your devices of the same brand/manufacturer?

  -Is there room for your devices to discover the buds? Please note that Bluetooth lists have a limit of the number of devices it can remember

  -Do you get any error when attempting to connect?

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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