Accidentally washed my Jaybird Tarah Pros

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2 comments

  • Official comment
    Bruce

    Hi Lucy,

    Thank you for reaching out. I'll be happy to help you with this one.

    If you're certain that the buds are completely dry inside and out, please follow these recommendations if you haven't already done so:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Lucy Gubbins

    Thanks Bruce. Unfortunately I've tried several charging options and I continue to see a constant red light, no blinking. Is there any way I could send my headphones in for repair or get a replacement?

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