Left Earbud Not Working

Brandon Rolandson

• April 14, 2020 16:04

I got the Jaybird Run XTs about a week ago, and already the left earbud is not working. When it's in the charging case it says that it is charging, but when I take it out the light does not turn on. I have tried to soft reset and hard reset both earbuds, but still only the right one turns on.

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• Official comment

  

  Bruce B.

  • April 15, 2020 16:36

  Hi Brandon,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Please follow these recommendations if you haven't already done so:
  
  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.
  
  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion
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  Brandon Rolandson

  • April 15, 2020 20:36

  Hi there, the issue is not with my charging case as when I have both earbuds in the case the green lights indicate that they are both fully charged. The problem is when I take them out of the case. The left bud does not turn on and will not no matter what I do to it.

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  Brandon Rolandson

  • April 20, 2020 15:23

  Hello Bruce, please continue to help me. My charging case is not the issue, my left earbud will not turn on. I have done everything suggested and nothing has worked.

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