Jaybird Tarah Pro microphone -- no-one can hear me

Comments

2 comments

  • Official comment
    Logi_Bruce

    Hello Sarah,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please check if the buds are selected as default for call audio. A good indicator is that the sound will come out of your phone instead of the buds. Also, kindly check the volume limit of your buds as it depends on the app and device that you're using.

    You can further isolate the issue by connecting the buds to a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    Comment actions Permalink
  • Sarah Stow

    Hi Bruce, 

     
    Thanks for the response. Can I clarify? Are you saying that it will be considered default if the sound is coming out of the phone instead of the buds? That doesn't sound quite right to me. Surely the point of the buds is so the sound doesn't come out of the phone. 
     
    Also, can you advise how to check the volume limit. Is this in the jaybird app or in the phone? 
     
    Thanks, 
    Sarah

     

    0
    Comment actions Permalink

Please sign in to leave a comment.