My x2 won’t turn on unless I plug it in to power first

Comments

3 comments

  • Official comment
    Logi_Bruce

    Hello Mark,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please follow these recommendations if you haven't already done so:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Mark Swaroop

    I’ve this response before. I’d appreciate a non copy-paste answer.

    I know all of the above

    It’s not a power issue. It doesn’t come on unless I plug it in, even when fully charged.

    Is it a firmware issue?

    Please treat your customers with some respect. If I don’t find a fix I’m definitely not using your products anymore.

    Hoping for the best

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  • BrianComin2493

    I am having the exact same issue. After leaving them off for a few days they won't power on unless I attach them to a computer first. I only have to attach them until the status light comes on and then I can power them on normally. I have tried doing a factory reset but it didn't fix the issue.

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