My Jaybird X4 will not go to parring mode


1 comment

  • Official comment

    Hello Sune,

    Thank you for reaching out. I'll be happy to help you with this one.

    Here are the Factory Reset instructions you requested:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.

    2. While the LED is flashing red / green double press the Power Button.

    3. The LED will turn orange and your buds will turn off.

    There are other ways to do reset, please visit this link:

    You can further isolate the issue by connecting the buds to a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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