Unable to factory reset Jaybird Vista



  • Official comment

    Hello Chloe,

    Thank you for reaching out. I'll be happy to help you with this one.

    Sorry for any confusion. May I ask why you're resetting the buds in the first place?

    Also, I'd like to ask if you left the case open or closed it before holding the button down.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Chloe Lee

    Hi Bruce,

    I'm resetting the buds as my right earbud suddenly became unresponsive when I wanted to use my earbuds and took them out of the charging case. 

    I followed the official factory reset steps as followed 

    1. Place both earbuds into the charging case and close the lid.

    2. Open the charging case. Press and hold the case button until the case LED starts blinking white

    As such, I closed it before holding the button down.

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