Run XT shuts odd every 30 minutes

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Tim Bitterman

• April 01, 2020 16:55

I am having issues with my RunXT buds disconnecting / powering off every 30 minutes.  I have read the existing responses from Jaybird to other consumers having the same issue, and like them, the resets and other solutions have not worked.  My kids’ cheapo headphones work, my wife’s work, but the jaybirds don’t  

what is the resolution for those of us that invested significant dollars in these only to have them not work?

At a time like now when I have to work from home and be on calls 10+ hours a day, the earbuds are useless.

i have not seen any follow ups from Jaybird as to a true solution and it is frustrating.  This issue is found on your site, Amazon, google searches, etc.  

please advise,

 

Tim

1

• Official comment

  

  Bruce

  • April 03, 2020 18:38

  Hi Tim/Mike,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Mike Jones

  • April 01, 2020 20:11

  Experiencing the same. Thanks for asking.

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  Bret Van Derhyden

  • April 17, 2020 18:04

  I'm having the exact same problem with my Run XT. Windows 10 Version 10.0.18362 Build 18362. I'm using them for Zoom and Microsoft Teams meetings, and they turn off after 30 minutes. Is there a way to override this or set a time longer than 30 min before shutoff?

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  Mike Jones

  • April 17, 2020 23:44

  Bret Van Derhyden Unfortunately no. It is beyond me that such a simple problem would not have been addressed early in prototyping (if they even did any). Your best bet is to try to use the warranty if you bought directly from Jaybird, otherwise you're out of luck.

  Sorry I don't have better news but hopefully this saves you some time and headaches.

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  Bret Van Derhyden

  • April 18, 2020 04:46

  Thanks Mike. It's a bummer, but now I know that it's an identified issue with no available fix. So thanks for saving me the time of doing more research

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