X4 Support

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4 comments

  • Official comment
    Logi_Bruce

    Hello JJhardey24,

    Thank you for reaching out. I'll be happy to help you with this one.

    I hope you're well and safe. I looked at your account and I did not find an open/pending ticket.

    Can you provide the ticket number so I can immediately pick it up? Thanks again.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Rich Anderson

    I think that they are a little slow to respond in general. My problem with my went away with leaving the headphones sit on my desk off the charger for a couple weeks. This allowed the moisture to evaporate from inside the little volume control piece and start working again.

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  • JJhardey24

    Hi Bruce,

    Thank you for the response. My ticket number is: #2662759, posted on Saturday at 11:45 (3/28). Totally understandable of the response time due to the circumstance of coronavirus.

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  • Logi_Bruce

    Hello JJhardey24,

    I appreciate your patience and understanding.

    I see that your ticket is already being handled. Please await further updates from our team.

    @ Rich, thanks for your feedback/update. I'm glad you got it working.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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