In my Run XT pair, Left ear volume sounds always a bit muted. ?

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Shri

• April 01, 2020 14:18

Have done the hard reset a few times still the problem exists.

Extremely happy with the fit and hence don't want to change anything....except resolve this issue.

please help.

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• Official comment

  

  Logi_Bruce

  • April 01, 2020 17:24

  Hello Shri,
  
  Thank you for reaching out. I'll be happy to help you with this one.

  Kindly try the following if you haven't already done so:
  
  Please check the buds if they're clean and free of debris. You can also update their firmware. To do that, kindly follow the instructions here:

  https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/firmware/jaybird-runxt-windows-firmware-update.html

  You can further isolate the issue by connecting the buds to a different device or a device with a different OS. Please also check your device's volume settings.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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