Jaybird freedom 3 new in box, won't keep a charge without the usb cord connected.

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tubby wubby

• March 31, 2020 08:48

Jaybird freedom 3 new in box, won't keep a charge without the usb cord connected. Please help.

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• Official comment

  

  Logi_Bruce

  • March 31, 2020 19:16

  Hello tubby wubby,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Please follow these recommendations if you haven't already done so:
  
  - Try a different power source/charger
  - Computers are the best and safest method, as is anything 1 AMP or less.
  - Car chargers produce a much greater power supply and should be avoided.
  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
  - Avoid charging your headphones after exposure to sweat.
  - Make sure charging port/cradle is clear of any debris.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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