My Vista's Won't pair



  • Official comment

    Hello Benjamin,

    Thank you for reaching out. I'll be happy to help you with this one.

    I also appreciate you being detailed with the troubleshooting steps you have tried. I'd like to ask if you get any error when trying to connect the buds?

    In the meantime, please try to uninstall/re-install the Jaybird App. Also, before you connect/re-pair power off your phone/device and let ten (10) seconds or so pass before you re-open your phone/device.

    For your reference, please see the pairing instructions here: 

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Benjamin Davis

    Thanks for the reply man. 

    I tried your solution, but seems like it doesn't fix the problem. It doesn't pair at all, it doesn't even show any error messages. 

    please help bro, need it urgently.

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