Hi there, just bought a pair of these headphones. They work fine most of the time, but occassionally the sound drops in and out repeatedly. The app keeps prompting me to do a firmware update so I figured this will solve the problem. Unfortunately everytime I do try to update, it fails immediately or gets stuck on 0%. In both cases, the headphones do not respond and require a soft reset (docking in) to work again. Please help!
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