Charging issues

Comments

2 comments

  • Official comment
    Bruce

    Hi Barry,

    Thank you for reaching out. I'll be happy to help you with this one.

    I listed some of the things I'd like you to try:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Barry Anderson

    Thanks for getting back to me. I’ve got both my ear buds to 100% charge. After doing the resets it didn’t seem to make any difference so I left the right earbud in the charging case over night plugged into the wall. This got the right ear bud to 100% charge. Now I have no issues. Both ear buds charging and working great.

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