Left earbud is dim

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1 comment

  • Official comment
    Bruce

    Hi Robin,

    Thank you for reaching out. I'll be happy to help you with this one.

    Kindly try the following if you haven't done so already:

    -Please check your buds are clean and free of debris.

    -Isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    -Check the fit; in some cases, one side fits flush or goes deeper into your ears. Hence the volume might not be the same on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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