One earbud not working

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Sarah Fogarty

• March 21, 2020 21:10

Hi there,

The left earbud on my Freedom 2s is no longer working. I tried the hard reset and connected it to multiple devices and there is still no sound. I took off the soft earbud and I can see that the very top has disconnected (see attached a photo). It still doesn't work if I reattach. I'm not sure how this happened as I keep them in the storage bag when I'm not wearing them

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• Official comment

  

  Bruce

  • March 24, 2020 20:22

  Hi Sarah,

  Thanks for reaching out. I hope you're well and safe.

  I am sorry to hear about what happened. I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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