Jaybird Vista charging case won't enter pairing mode (worked twice previously)



  • Official comment

    Hi Craig,

    Sorry for the late reply. I hope you're well and safe.

    I am sorry to hear that they will not connect to your phone. If you recently bought the buds and if you purchased them directly from us, please take advantage of the 30-day money back guarantee.

    You can find the return link here:


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Craig S

    I purchased these from Amazon 3 months ago. The buds are still working, and still pair with my laptop. The problem is with the case. Do you have any diagnostic software that I can use from my laptop, to connect via USB to the case? Something that can help me troubleshoot the problem, or to reset the charging case or the reflash the buds?


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  • Jason DeLosSantos

    This happened to me today when I got a new phone. It still connects to my old phone but does not reset or pair. The button makes the light turn on once for about 2 seconds. I bought these from the Jaybird site 11/19. They paired fine with my laptop. New phone said "pairing rejected by Jaybird Vista" even though the case would go into pairing mode. After I made the old phone "forget" the connection, the new one doesn't see it anymore.

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