Freedom 2 headphones wont charge

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Dallas Burger

• March 18, 2020 20:58

I have had the Jaybird Freedom 2 for several months now and they have been fantastic. Recently they will not charge. The battery clip will charge just fine when I have it plugged into my laptop, however when I have the battery clip on the headphones the headphones will not charge even if the battery clip is fully charged and they are plugged into my laptop. I have tried other power sources, and made sure there is nothing preventing them from charging. I am out of solutions and would like to see about getting them replaced.

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• Official comment

  

  Logi_Bruce

  • March 23, 2020 19:24

  Hello Dallas,

  Sorry for the late reply. I hope you're well and safe.

  Please confirm if you're charging the buds using the charging clip. For Freedom and Freedom 2, the clip acts as an external battery as well as a charger; so it's possible that the buds battery is depleted while the clip is fully charged.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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