Jayaird Tara Pro won't charge.

Comments

2 comments

  • Official comment
    Bruce

    Hi Jimmy,

    Sorry for the late reply. I hope you're well and safe.

    Kindly specify what troubleshooting steps you have tried and try the following if you haven't yet:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

     

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  • Jimmy Williams

    Hey Bruce, thank you so much for contacting me. I have only charged my headphones on my laptop or my TV. Both of them only have a 0.5A output. I tried a soft reset on them then tried a hard reset and still didn't work. When the headphones are on the charging cradle I'm able to turn them on. The charger also blinks like normal saying that it's charging. As soon as I remove the headphones from the charging cradle they turn off and will not turn on.

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