Tarah Pro Unresponsive, red light on



  • Official comment

    Hello Ben,

    Sorry for the late reply. I hope you're well and safe.

    I apologize for any confusion. Please try the reset steps as listed here:

    Before starting this process please “FORGET” or “REMOVE” your Tarah Pro device in your Bluetooth list of discovered devices in your phone or music device.

    1. With your earbuds off, press and hold the middle button for 5 seconds until the LED flashes white and you hear the pairing prompt.

    2. Double press the middle button. The LED will flash red briefly and the earbuds will turn off. Your earbuds have now been reset.

    3. When turned back on, your earbuds will automatically be in pairing mode. You will need to pair them to your audio device again and re-select your favourite preset.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • LeongYang Teoh

    I have exactly the same problem. The earbud is completely unresponsive meaning all the reset methods recommended by your support team or listed on your FAQ doesn’t help. Any other options?

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