Right earbud stopped working

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Cristobal Uribe

• March 13, 2020 16:19

I got a pair of Jaybird Run XT on August 28th, 2019 and since 2 months ago my left earbud sometimes turned on and sometimes not, i had to repeatedly open and close the charging case so i could get it to work. About a week ago the right earbud stopped working altogether, it doesnt turn on no matter what i do to it. I tried to update the firmware but the computer (or the charging case) doesnt even recognize the right earbud, i tried to carefully clean the charging contacts of the charging case and the earbud but they still dont turn on. I would appreciate any help

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• Official comment

  

  Logi_Bruce

  • March 23, 2020 15:42
  • Edited

  Hi Cristobal,

  Sorry for the late reply. I hope you're well and safe.

  I listed some of the things I'd like you to try:
  
  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.
  
  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Cristobal Uribe

  • March 24, 2020 17:32

  I've tried different chargers and the case always shows the pulsating green lights. I've cleaned the ports are clean and the charging case is closed as it does detect the earbud.

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