Jaybird vista charging case got caught in heavy rains

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1 comment

  • Official comment
    Logi_Bruce

    Hi Oliver,

    Thanks for reaching out. I hope you're well and safe.

    Sorry to hear about what happened. I hope you allowed the buds and case to dry for a few hours before you attempted to use it again.

    If you're sure that the buds and case are completely dry you can use a different cable/charger or plug the case to a different power source. Please make sure that they are 5V/1A and do not leave the case/buds charging for more than two (2) hours.

    As for pairing, you can reset the buds by following the steps here:

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/faq/troubleshooting/how-do-i-reset-my-earbuds.html

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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